For four years the account servicing app for iOS (iPhone and iPad) and Android were designed by a team of approximately 18 people. During that time, we won two consecutive J.D. Power awards along with many other design and technical awards. However, in the early months of 2018, the flagship team for EASE Mobile, along with 400+ other designers within One Design, were reorganized. As a result, hundreds of designers, working directly with each line of business, would begin designing for all platforms, web and native.

I was the second designer to join the EASE Android team resulting in a singular depth of knowledge. Very few designers had an Android device and therefore had very little knowledge of the platform’s user experience. In order to bring a large group of designers up to speed quickly, I pulled together a presentation that provided an overview with the consumer bank and card teams. I then created a video version that would be available to new designers as well as an ongoing reference tool.

I’ve built many relationships through consulting and supporting design, product and tech. I’ve had the pleasure of watching them grow and how that growth transpires into the work. The quality of the native experience continues to mature in a healthy direction. The presentation covers the following: Introduction, Designing for Mobile, Android & Material Design, EASE (Enterprise Account Servicing Experience) Information Architecture, App Wide UX Patterns, Terminology, Landscape, Redlines, Accessibility, Spanish, and Managing Assets.


  • Android
  • Design systems
  • Design strategy
  • Ops/process
  • Facilitation
  • Content strategy
  • Team building
  • Training
  • Culture building