Overview

The Problem
For four years the account servicing app for iOS (iPhone and iPad) and Android was designed by a team of approximately 20 people. During that time, we won two consecutive J.D. Power awards along with many other design and technical awards.

However, in the early months of 2018, the flagship team for EASE Mobile, along with 400+ other designers within One Design, were reorganized. As a result, hundreds of designers, working directly with each line of business, would begin designing for all platforms, web and native.

Action Taken
I was the second designer to join the EASE Android team resulting in a singular depth of knowledge. Very few designers had an Android device and therefore had very little knowledge of the platform's user experience. In an order to bring a large group of designers up to speed quickly, I pulled together a presentation that provided an overview with the bank and card teams. I then created a video version that would be available to new designers as well as an ongoing reference tool.

The presentation covers the following:

  1. Introduction
  2. Designing for Mobile
  3. Android & Material Design
  4. EASE Information Architecture
  5. App Wide UX Patterns
  6. Terminology
  7. Landscape
  8. Redlines, Accessibility & Spanish
  9. Managing Assets

Results
I've built many relationships through consulting and supporting line of business designers. The video is their go to resource. Next in line is me. The work that has been produced has grown in quality.

Details

Type of Work

Android
Side of Desk
Teaching

Project

Capital One, Enterprise EASE Design